For peace of mind and travel safety.
Tren-di Cancellation Policy
General conditions
Each reservation is considered independent from all others.
The Cancellation Policy applies individually to each reservation.
The Cancellation Policy applies to all values charged.
For Guests
A set of services, coverage, measures, and customer benefits that act as a guarantee and standard of service.
Change your mind is OK : Cancel within 24h of booking for a full refund.
Booking Protection : If host cancel a reservation you get a full refund (100%).
All listings and hosts are real : See item Checked in Services.
Repairs : In case of an unlikely issue with the home we’ll sort it out by talking to the host and agreeing a course of action.
All users are verified : with profile photo, email, phone number and ID.
Guest Cancellation, Other cases
Each property has one of the following policies, selected by the host, which applies to its bookings.
> Flexible
Cancel up to 15 days before check-in : full refund *
Cancel with 14 or less days to check-in : No refund **
* Service fee + vat is not refundable, unless its within 24h of booking
** Does not apply to the deposit, which is always returned in full
> Moderate
Cancel up to 30 days before check-in : full refund *
Cancel between 15 to 29 days to check-in : 50% refund **
Cancel with 14 or less days to check-in : No refund **
* Service fee + vat is not refundable, unless its within 24h of booking
** Does not apply to the deposit, which is always returned in full
Clarification about the Deposit
The deposit is always returned in full in case of a cancellation.
Credits
For guests only
If your booking is cancelled we give you a Credit (online refund).
Credit value: The credit given to you is the amount you are entitled to, according to our Cancellation Policy. The credit corresponds to your refund. You can use it immediately in your next booking.
It’s added to your dashboard typically within 1 day. See Dashboard / Credits.
For complete information, please read page Credits and Refunds.
For Hosts
Info for hosts
For each of your listings select the policy you want.
Hosts can cancel bookings without a penalty (use wisely) *
In case of cancellation by the guest, the amount not refunded to the guest is transferred to the host minus host fee + vat.
Please note: the deposit is always returned in full to the guest.
* Cancelling reservations may cause your listings to be ranked lower in listing presentation and search results.
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TEXT BOX NOT USED
Always fair
With Tren-di, you pay only for the days that you Stay. It’s always the right way.
How to reduce the rent paid on the platform?
For this property there is one option, to start your booking on the 1st day of the month, either anticipating your stay or delaying it slightly to the beginning of next month. Check for yourself.
Either way, you never pay more than the days you stay.
Hope this Tip helps!
VIDEO CV
Seems like the host is requesting a video cv.
a) Create your video with your phone
b) See instructions + Upload it to Tren-di in Dashboard / Video cv.
c) At booking request select your video.
Done!
Please go to Dashboard / Personal Videos and
see how to create one & upload it.
Please go to Dashboard / Property Videos and
see how to create one & upload it.
Great!
Please wait for host acceptance.
He has 48h to reply but hosts are often faster.
The property is blocked until there is a reply.
You can see and manage your booking in Dashboard / Reservations.
You will be alerted via email.
Next step after approval: make your payment.
Thank You!
Hello Host!
Hosts cannot do booking requests.
To book a property create a Guest profile.
a) Log out from your host account.
b) Register with a different email. Select profile 'I want to book'.
c) Quickly do the verifications.
Done. You can now reserve a property.
Thank You for Your Understanding!
Instant booking >> Here we go!
Please go to Dashboard / Property Videos and
see how to create one & upload it.
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