> For guests and hosts. For Travel safety.
Tren-di Cancellation Policy
Booking platform
General conditions
For Guests
Ti.Cover
Cancellation | Guarantee
Change your mind Refund : Cancel within 24h of booking for a full refund.
Booking Protection Guarantee : If host cancel a reservation you get a full refund (100%).
All properties are visited by us : For your security.
In case of an unlikely issue with the home we’ll sort it out.
Guest Cancellation
Other cases
Each property has one of the following policies, selected by the host, and by booking the property, the guest is bound by it.
Flexible
Cancel up to 15 days before check-in : full refund *
Cancel with 14 or less days to check-in : No refund
* Service fee + vat is not refundable, unless its within 24h of booking
Moderate
Cancel up to 30 days before check-in : full refund *
Cancel between 15 to 29 days to check-in : 50% refund *
Cancel with 14 or less days to check-in : No refund
* Service fee + vat is not refundable, unless its within 24h of booking
Credits
For guests
If your booking is cancelled we give you a Credit (online refund).
Credit value: The credit given to you is the amount you are entitled to, according to our Cancellation Policy. The credit corresponds to your refund. You can use it immediately in your next booking.
Credit is added to your dashboard typically within 1 day. See Dashboard / Credits.
For complete information, please read page Credits and Refunds.
For Hosts
Info for hosts
For each of your listings select the policy you want.
Hosts can cancel bookings without a penalty (use wisely) *
In case of guest cancellation, the amount not refunded to guest is transferred to the host minus host fee + vat
* Cancelling reservations may cause your listings to be ranked lower in listing presentation and search results.
Don't you have an account? Register
Do you already have an account? Log In
Please enter your username or email address. You will receive a link to create a new password via email.
Always fair
With Rentwlo, you pay only for the days that you Stay. It’s always the right way.
How to reduce the rent paid on the platform?
For this property there is one option, to start your booking on the 1st day of the month, either anticipating your stay or delaying it slightly to the beginning of next month. Check for yourself.
Either way, you never pay more than the days you stay.
Hope this Tip helps!
Personal video
The host is requesting a Personal video.
1. Create your video and upload to Tren-di. Read a how-to-do resume in Dashboard / Personal videos. For all details read page Create a video.
2. Booking request.
At booking request select one of your videos in your library, or add a link to your video stored in a third party company like YouTube or Vimeo.
Note: Personal videos are subject to approval by Tren-di (after booking request). We are fast. Once approved the video will be published and the host can see it.
Please go to Dashboard / Personal Videos and
see how to create one & upload it.
Please go to Dashboard / Property Videos and
see how to create one & upload it.
Well done!
Please wait for confirmation.
The host has up to 48 hours to respond to your booking request.
Meanwhile the property is blocked. No other bookings can occur until there is a reply to your request.
Manage booking in Dashboard / Reservations.
You will receive an email for any activity or message from the host.
After approval make your payment.
Good luck!
Hello! :)
Hosts cannot do booking requests. To minimise complexity, Guest and Host profiles are not inter-changeable.
If you need to book a property create a Guest profile. How to:
1. Log out of your account
2. Register yourself again, as Guest (I want to book), using a different email
3. Quickly do your verifications
4. Use this profile to do your booking
Thanks!
Instant booking >> Here we go!
Please go to Dashboard / Property Videos and
see how to create one & upload it.
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